PROSCI Certified
Change Leadership Manager
19 years of
CHANGE LEADERSHIP
Let's develop the right solutions for your leadership and organization to succeed.
Scroll Down
ABOUT
Deborah Novak is a certified change leader bringing over 15 years’ experience to national organizations. Strengths include blending people and organizational effectiveness to achieve financial goals. Measured success focused on continuous improvement has resulted in building high-performance teams in healthcare, insurance, not-for-profit and airline industries.
Deborah Novak Introduction
About Deborah Novak
EXECUTIVE SUMMARY
CHANGE MANAGEMENT
AND ORGANIZATIONAL EFFECTIVENESS
Deborah Novak works with C-Suite leaders and teams to design/implement change strategies to identify and train Coach/Mentors that drove improved employee engagement (47th – 77th percentile in 2 years), reduced operating costs by $700,000, and increased financial acumen to reduce contract labor by 6M. Partner with executive management to restructure EMS using Prosci™ and Talent Sort methodology to assess leader strengths. Created Leadership Council for shared governance. Two OD jobs were created from contract results.
ACCOMPLISHMENTS
Improved Patient Experience from 1st to 72nd percentile in 12 months.
Increased staff productivity from bottom quartile to top quartile.
Time to fill 10 days better than industry top quartile (38 vs. 48 days).
Transition 90 employees with minimal disruption during restructuring.
PEOPLE PERFORMANCE
AND DEVELOPMENT
Partner with HRBP of Talent Acquisition to implement Right Structure using Prosci™ change and communication methodology for internal and external stakeholders. Collaborate with cross-functional department leaders and teams to improve turnover rates in clinical and non-clinical staff. Define high-solid-low leader behaviors and developed processes and training that integrated change standards to assess and coach talent resulting in increased employee engagement, retention, and internal promotion.
ACCOMPLISHMENTS
65% of executives coached were promoted to C-suite, VP or Director.
Created coaching model that increased internal promotion by 15%.
Reduced time to productivity from 9 to 6 months through introduction of New Leader Team Assimilation process.
Reduced 90 Day turnover 1% better than industry top quartile.
PROFESSIONAL EXPERTISE
OE Change Strategy and Implementation
Executive Assessment, Analysis and Facilitation
Executive Coaching
Leadership Development Training
Team Building
Communication Strategy, Implementation
and Alignment
INDUSTRIES
Healthcare
Airlines
Insurance
Pharmaceuticals
Nonprofits
SHEILA RANKIN
CEO/Senior Vice President at Florida Hospital Kissimmee
I had the privilege to work with Deb during my tenure as COO and now as CEO. She facilitated New Leader Team Assimilation exercises resulting in reduced time to productivity and helped build team engagement.
She also performed Standout 2.0 debriefs as a tool to help accelerate my team’s leadership development by identifying and leveraging their strengths to focus on our company’s strategic imperatives.
PETER J WEISS, MD, FACP
Physician
Geriatric Medicine
Acting as an internal change management consultant, Deborah became an integral part of my executive team as we downsized and restructured a provider-sponsored health insurer/TPA, repurposing the firm into a network MSO over a period of 2 years.
Deborah was invaluable in both shaping the change strategy and defining the tactics as we navigated this very complex and emotionally intense process. The transformation was successfully accomplished with minimal disruption and high engagement despite the circumstances.
Deborah’s commitment, expertise and wisdom helped me to lead well in a difficult time, and I enthusiastically recommend her as an advisor to C-level leaders.
ENDORSEMENTS
CONTACT
Deborah Novak
PROSCI Certified
Change Leadership Manager